Emergency-Equine-VetBreadstone:-01453-811867 Cardiff:-01443-225010 Failand:-01275-392956 Willesley:-01666-880501

B&W Equine Vets

Breadstone 01453 811867

Cardiff 01443 225010

Failand 01275 392956

Stretcholt 01278 229129

Willesley 01666 880501

enquiries@bwequinevets.co.uk

BSL users can contact us by SignVideo. Click on logo.

Office Hours

8:30am - 5:30pm Monday - Friday

24/7 for emergencies

Please note Bank Holiday and seasonal opening hours may apply.

 

Updates and Guidance during the Covid-19 pandemic

 

COVID-19 UPDATE - 5th January 2021

As we head into 2021 and now with another National Lockdown in place, we’d like to reassure all of our clients that we are here for your horses and are continuing to provide both an ambulatory and referral service subject to risk assessments and strict safety protocols.

Here are some of the things we are doing to keep you & our team safe:

  • All of our vets will wear masks when visiting clients and will maintain social distancing where the circumstances allow the procedure or examination to be carried out safely.
  • Clients are reminded of the Covid safety protocols each time they book an appointment.
  • The clinical team at the hospital has been split into two in order to minimise the risk of the hospital having to close in event of an outbreak or staff having to self-isolate.
  • Reception areas at all clinics and the hospital are closed and procedures have been put in place for clients to call from the carpark if they are picking up/dropping off medications & samples etc.
  • All of our clinics & the hospital were adapted earlier this year so that our support staff can work in a Covid safe environment.
  • Staff are working from home where this is possible.

Please can we ask you to help us by:

  • Wearing a mask when the vet visits.
  • Maintaining a distance of at least 2m from the vet, unless it is not safe to do so e.g. if you need to hold your horse for the vet.
  • Having your horse in & ready for the vet.
  • Having only one handler per horse.
  • Letting us know immediately if you or anyone you live with has symptoms of, or has tested positive for, Covid-19. You will need to arrange for someone else to meet the vet with your horse or rearrange the appointment. The same applies if you are required to self-isolate through Track & Trace.

We will continue to follow the guidelines provided by the government, RCVS & BEVA. Should the situation change over the coming weeks or months, we will let you know via our social media and website.

We thank you for your ongoing understanding and co-operation and wish you and your horses a happy, healthy and safe 2021.

COVID-19 UPDATE - 4th November

Thanks to all of you who have supported us in the new way of working over the past few months. This has helped us hugely as we go into a second national lockdown tomorrow, with far fewer changes required than when we entered the first full lockdown in March.

As we have done since the start of the pandemic, we will continue to follow the guidance issued by the RCVS, BVA and BEVA. At this present time, we are able to continue to carry out the majority of our treatments and services subject to the risk assessments and safety protocols already in place.

Please can we ask you to help us by:

  • Only booking an appointment for an annual vaccination (or the 2nd/3rd vaccinations of a course) within the next four weeks if the vaccination is due before 2nd December. However, if one of our vets is visiting your yard for essential or emergency reasons during the next four weeks, please do ask the vet to vaccinate your horse whilst they are there as this reduces the need for additional travel.
  • Only calling our clinics about an appointment if you need to rearrange it – we will call you if we need to postpone any appointments. As you can imagine, the phone lines into the clinics are extremely busy and it is essential that emergencies can get through.
  • Letting us know immediately if you, or anyone you live with, has developed Covid-19 symptoms and you have an appointment booked. You will need to make arrangements for someone else to meet the vet with your horse or rearrange the appointment. Similarly, the same applies if you need to self-isolate for any other reason e.g. through Track & Trace.
  • Maintaining a distance of 2m from the vet. If this is not possible e.g. in an emergency situation or you need to assist the vet for safety reasons, please wear a facemask.  
  • Having access gates open
  • Not having running dogs on the yard
  • Having only one handler per horse
  • Having your horse in and ready when the vet arrives

Whilst clients can still enter the reception at the B&W Equine Hospital in Breadstone to check-in/collect their horse, we regret that clients are not able to come beyond the car park or enter the hospital to observe treatment/work ups. Sadly, we are also unable to allow you to visit your horse during their stay in hospital.

All of our Covid safety protocols remain the same and further information regarding these can be found on our website.

Thank you for your co-operation and understanding. If we all work together & safely, we can all get through the next few weeks and continue to provide the best veterinary care for your horse. We will issue further updates as & when necessary.

Stay safe & stay well,

The B&W team.

 

COVID-19 UPDATE - 30th June

Zone Days

We are delighted to be reintroducing our Zone Day scheme from Monday 6th July following its suspension due to Covid-19 restrictions. Zone Day appointments are for routine work only (e.g. vaccinations, blood tests, routine dental rasps, re-examinations etc.). To take advantage of the discounted visit and to minimise the handling of cash you will be asked to pay over the phone at the time of making the appointment.

Safety protocols

We are able to carry out all work, examinations and treatment subject to being able to work safely and maintain social distancing.

All appointments remain subject to our Covid-19 protocols and risk assessments and you will be advised of these when booking an appointment. Our protocols are as follows:

  • When booking the appointment, you will also need to let us know if you have any Covid-19 symptoms or are self-isolating due to, for example, a member of your household being unwell.

During a visit from the vet, please remember to:

  • Have a mask or similar face covering available
  • Have access gates open
  • No running dogs
  • Only one handler per horse
  • Have your horse in and ready when the vets arrives
  • Maintain a distance of at least 2m from the vet during the visit – Remember that Social Distancing is to protect both you and the vet

If, for any reason, there is a possibility that social distancing cannot be safely ensured for the duration of the vet’s visit e.g. in an emergency situation, we ask that you wear a face mask and gloves at all times.

Where treatment on your premises is not possible or safe for whatever reason, you may be asked to bring your horse to the clinic where the procedure can be carried out safely by the vet with the help of a nurse/assistant.

Thank you for your continued understanding & cooperation and for helping us keep you, our team and the wider community safe.

If you have any queries or would like to book an appointment, please do not hesitate to call your local B&W clinic. Office hours are Monday – Friday 8.30 a.m. – 5.30 p.m.

 

COVID-19 UPDATE - 26th May 2020 (Equine Hospital)

We would like to re-assure you that, as always, the B&W Equine Hospital is open and is staffed, with a dedicated team of vets and nurses 24/7 365 days a week. During the current Covid-19 crisis we have continued to care for emergency and time critical cases, thus ensuring that we always have animal welfare as our priority

As the Lockdown measures are gradually relaxed we are now beginning to see more routine, non-emergency cases, with the same dedicated hospital team on hand at all times.

However, it remains important for us all to continue to follow social distancing and to minimise the number of people in and around the hospital. This is for the health and safety of both our staff and clients. For this reason, our social distancing measures remain in place and the hospital building and stables are closed to everyone except staff. This means that we will continue to provide advice, obtain clinical information and informed consent remotely, prior to admission of all cases. Following admission to the hospital, horses will be handled and cared for by B&W staff only and therefore owners are, regrettably, not permitted to be present or visit.

We completely understand how worrying it can be for you to have to bring your horse to the hospital. We would like to reassure you that your horse will continue to receive the highest standard of clinical care and husbandry during his/her stay. We provide regular daily updates on how your horse is progressing including any changes in treatment or additional procedures we may need to carry out. We are always available to answer any queries you have before, during and after your horses visit to us. On discharge from the hospital a full set of discharge instruction will be provided, so you are aware of how to look after your horse after he/she is back under your care.

We look forward to a time when life returns to 'normal' and we can welcome clients back into the hospital. Until that time it is vital that we act to limit the spread of Covid-19 and help to bring this pandemic under control. We thank you for your understanding.

 

COVID-19 UPDATE - 14th May 2020

Following the guidance from the Government this week, we are pleased to tell you that we are now able to carry out all routine clinical work, which includes pre-purchase examinations and routine dentistry, provided it is safe to do so whilst strictly maintaining social distancing.

All appointments will be subject to our Covid-19 protocols and risk assessments and you will be advised of these when booking an appointment. You will also need to let us know if you have any Covid-19 symptoms or are self-isolating due to, for example, a member of your household being unwell.

During a visit from the vet, please remember to:

  • Have a mask or similar face covering available
  • Have access gates open
  • No running dogs
  • Only one handler per horse
  • Have your horse in and ready when the vets arrives
  • Maintain a distance of at least 2m from the vet during the visit – Remember that Social Distancing is to protect both you and the vet

If, for any reason, there is a possibility that social distancing cannot be safely ensured for the duration of the vet’s visit e.g. in an emergency situation, we ask that you wear a face mask and gloves at all times.

Where treatment on your premises is not possible or safe for whatever reason, you may be asked to bring your horse to the clinic where the procedure can be carried out safely by the vet with the help of a nurse/assistant.

We are not operating our Zone Day scheme at this time. However, a visit charge can be shared between two horses or, if three or more horses are treated the visit charge will be free.

Thank you for your continued understanding & cooperation and for helping us keep you, our team and the wider community safe.

If you have any queries or would like to book an appointment, please do not hesitate to call your local B&W clinic.

COVID-19 UPDATE - 17th April 2020

Missed annual booster vaccinations due to Covid-19 restrictions

We have been in touch with our vaccine manufacturer who has confirmed that they will help support horse owners whose horses have missed their 12 month equine flu booster vaccination due to Covid-19 restrictions.

If your horse has missed their 12 month flu or flu/tet booster due to the restrictions in place, please contact your usual B&W clinic for further information on how this scheme will work

COVID-19 UPDATE - 11th April 2020

Following updated guidance from the RCVS and BEVA, we are pleased to have received the go ahead to perform certain veterinary procedures, including vaccinations.

Our primary concern remains the safety of our clients, staff and society as a whole whilst safeguarding your horse’s health & welfare. Strict Government restrictions, which include social distancing, continue to be in place with the aim of preventing the spread of Covid-19. Veterinary surgeons, whilst carrying out any treatment, must also continue to work in a way which prevents the spread of this awful disease.

With all this in mind, and in addition to emergency and essential work, we are now able to undertake some other procedures, which includes vaccinations. However, we are only able to do this where it is safe to do so and where social distancing can be maintained. Each request will be considered in line with the updated RCVS guidelines and will be individually risk assessed.

The following protocols have now been put into place:

Every visit will be subject to a risk assessment. At the time of booking, you will need to let us know that:

  • you are well & have no Covid-19 symptoms
  • you are not self-isolating
  • in the last 14 days you have not been in contact with someone who has symptoms
  • you are not classed as a vulnerable person
  • your horse is not known to be needle shy

You will also need to let us know if any of the above circumstances change between making the appointment and the vet’s visit.

During the visit, the vet will need to maintain a distance of at least 2m from everyone. This means that your horse will need to be seen by the vet without a handler. If you believe that this may compromise the safety of the vet or your horse, please discuss this with us when booking the appointment.

During the visit:

  • Please have all access gates open and ready for the vet to arrive
  • Please do not have any free running dogs on the yard at the time of the visit
  • Please ensure that your horse has a headcollar on and is tied up in their stable or a safe place ready for when the vet arrives.
  • The vet will need to maintain a distance of at least 2m from everyone during the visit so will need to treat your horse without a handler.
  • Leave the passport out and open at the appropriate page for the vet to sign.

We are not operating our Zone Day scheme whilst restrictions remain in place. The visit fee for visits where there is more than one horse being treated can be shared but we please ask that only one person is there during the vet’s visit. Where 3 or more horses are seen during the same visit, the visit fee will be free of charge.

Where appropriate, teleconsultations will be still offered in the first instance.

In some cases, depending on the assessment/treatment required, we may suggest that your horse goes to our equine hospital where they can be dealt with safely considering both human health and that of your horse.

Payment for appointments will be requested at the time of booking to reduce the handling of cash, card machines and invoices.

Emergency cover continues to be in place 24/7, maintaining biosecurity as far as possible.

Once again, thank you for your patience and understanding during this difficult time. If you have any questions or wish to speak to a vet about your horse, please do not hesitate to contact us. Our clinics are open from 8.30 a.m. on Tuesday 14th April.

COVID-19 UPDATE - 7th April 2020

Spring worming - We are now able to accept faecal samples for worm egg counts through the post directly to the lab at our Equine Hospital. Click here for guidance on how to package a sample. Please note that they may take a little longer than the normal 24-48 hours to process.

COVID-19 UPDATE - 31st March 2020

We are now able to offer telephone consultations for non-essential or emergency work. For details, please click here.

Please note revised opening hours of all our clinics:

Monday - Friday 8.30 a.m. - 5 p.m. We remain open 24/7 for emergencies.

COVID-19 UPDATE - 24th March 2020

Following the Prime Minister's statement last night (23/3/20) and subsequent guidance issued by the Royal College of Veterinary Surgeons, we are currently able to provide ESSENTIAL veterinary work only. Essential work is work/treatment which needs to be carried out to ensure that your horse's welfare is not compromised. If you have an appointment booked for the next few weeks, we will contact you as soon as possible to discuss your options.

If, during the coming weeks, you feel that your horse requires a veterinary surgeon and that this is essential to ensure their welfare, please do not hesitate to contact us. Our emergency cover is unaffected by this announcement and will continue as normal.

We thank you for your patience and understanding in this unprecedented & difficult time, during which we have to do everything we can to minimise the risk to our clients, staff & society as a whole. Rest assured that your horse's welfare is paramount to us and should you have any concerns at all, please do not hesitate to contact your local B&W clinic.

Please keep an eye on our facebook page and website for further updates.

 

Copyright © 2021 B & W Equine Vets  |  All Rights Reserved
Equine Hospital
Breadstone
Berkeley
Gloucestershire
GL13 9HG

e: info@bwequinevets.co.uk
t: 01453 811 867