What is SignVideo?
Deaf BSL users can call us today from our unique practice SignVideo link on the contact us pages of our clinics.
The service is free, however to access the service deaf clients must have access to their own videophone, laptop, PC, smartphone or tablet with their own data.
SignVideo is a free service for deaf clients who use British Sign Language (BSL), which enables them to communicate with our veterinary practices either face-to-face in practice or via telephone via a videophone, laptop, PC, smartphone or tablet with video and sound. The service works using video calls connected to fully qualified BSL interpreters and enables deaf clients to communicate through SignVideo either by calling the practice from home or when they attend the practice for consultations, to pick up food, medication or for advice etc.
You simply click on the SignVideo logo link on the contact pages of each of our clinics or use the SignVideo App (see details below).
The service is available to all deaf clients who can use BSL registered with the practice. New clients can access the service to book an initial appointment and/or for the purpose of registration with the practice.
SignVideo is an on–demand service, which is not pre-bookable. The service is available in CVS small animal, equine, and farm and referral hospitals in England, Wales Scotland and Northern Ireland, from 8.00am – 6.00pm Monday to Friday excluding Bank Holidays. Please note that the SignVideo service operating hours may not cover all practice opening hours. You can check our opening hours on the clinic pages on our website.
Every effort will be made to answer video calls quickly, if there is simultaneous demand, there may be a waiting time.
If you experience technical difficulties accessing SignVideo, please contact email@example.com
To use the SignVideo service, clients will need to check they meet the minimum system requirements:
Note: SignVideo is a free service when connected to Wi-Fi. If the client uses 3G, 4G or a data service, it will be part of their data cost.
Simply click on the SignVideo link on our clinic contact pages.
You will connect to the SignVideo service and a live BSL interpreter. You can sign to the interpreter your reason for ringing the practice and the interpreter will make the call for you. The interpreter will speak to the practice receptionist and sign the receptionist’s responses to you, via the live video link, and pass on your responses and questions to the receptionist.
On arrival, deaf clients can indicate to the receptionist that they wish to use this service. The client can use the SignVideo App on their device to connect to a live BSL interpreter and switch the loudspeaker on.
The client will sign the purpose of their visit to the interpreter who will then speak to the receptionist. The interpreter will sign back the receptionist’s responses. If required, this two-way communication channel can be used in the consultation room too.
If you know someone who would benefit from this service, they can find a Healthy Pet Club or Horse Health Programme practice as follows:
SignVideo service terms
By opting to use the SignVideo service, your use of it (“Service User”, “you”) will be deemed to have agreed to the following.
You may access the service if you have diagnosed hearing loss, can communicate in British Sign Language (“BSL”) and have access to a mobile device/computer with wireless internet access. In some circumstances, you may be able to use a mobile data connection, however any such data use will be at your own cost.
Use of the service in CVS veterinary practices is solely for communicating with the CVS Veterinary Practice (“Practice”) and in relation to an animal owned or cared for by you. You must be registered with the CVS Practice or, if a new client you may access the service to book an initial appointment and/ or for the purpose of registration with the Practice.
You can access the service in one of the following ways;
The following terms will apply to the use by you of the service:
Whilst every effort will be made by CVS to ensure a trouble-free use of the service, CVS shall not be responsible for any difficulties in communication between you and SignVideo or any miscommunications through the use of the service, save where such are due to the negligence of CVS and its employees.